Who we are

Gilded Grotto! But you knew that already… Our website address is: https://www.gildedgrotto.com (and you already knew that, too!)

What personal data we collect and why we collect it

When you place an order at GildedGrotto.com, we collect personal information such as your name, billing address, shipping address, and payment information (including credit card numbers , email address, and phone number). We use this Order Information that we collect strictly to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Contact forms

If you contact customer service through our online contact form, your name and email will be collected so that we may contact you regarding your order(s) or to answer any questions or concerns you may have. Gilded Grotto will NOT sell your email to third parties. We hate spam too.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for ONE year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

Absolutely no one! Your data is ONLY used to process, fulfill, ship and keep track of your orders 🙂

How long we retain your data

Personal information collected for orders is retained for a maximum of ONE year before it is automatically deleted. Forever.

For users that create an account on our website (if any), we securely store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

Your contact information is collected to process and ship your order, and to contact you regarding your order if needed.

How we protect your data

All the firewalls! Your privacy is extremely important to us, so we have several different privacy softwares in place to protect your precious info.

What third parties we receive data from