Frequently Asked Questions

Most people, including those with sensitive skin, will be able to wear our brass, copper, stainless steel, solid gold and 14k gold-filled jewelry with no problem. However, depending on the level of sensitivity, hyper-sensitive souls may still have reactions to these metals.

Those who are allergic to nickel (aka the majority of folks with “sensitive skin”) should avoid plated pieces.

For more details about metal content, allergens, and sensitivities, please visit our Metal Education page.

Sale items, crystals, home decor, hand sculpted pieces and one of a kind pieces (i.e crystal vials and themed collection items) are FINAL SALE.

Made to order anklets, bracelets, necklaces and body chains may be exchanged for another size within 7 days of the date of delivery.

Please refer to our Store Policies page for details.

Made to order pieces are typically created to your specifications within 14 business days. pieces usually won’t require a full 14 day wait, however, Murphy’s Law likes to remind us of its existence from time to time and 14 days gives us a nice cushion to accomodate any production delays.

Hand sculpted pieces are usually ready to ship within 7 days after orders are placed, as they are given final touches before being sent off to their new homes.

After orders are completed and packed with care, they are dropped off with our shipping carrier every Friday.

YES!! In The Grotto, you can find jewelry for EVERYONE! Gender labels do not (and should never) apply to jewelry, so if you see it and you love it, just WEAR IT!

We try our best to offer a wide range of ring sizes and necklace/bracelet lengths, so sit down, browse the site, and find the piece that speaks to you.

At the moment, The Grotto is not accepting custom orders, with the exception of custom length anklets or bracelets that are already offered on the site. Join our mailing list to be notified when custom commissions re-open. 

That’s entirely up to you and the work you put in to build a relationship with your piece.

It is our belief that crystals and minerals are simply energetic tools provided by Mother Earth to assist us on our healing journeys. By meditating with and/or consciously embodying the properties of crystals through our everyday actions, we have the potential to see major changes in our vibration and energetic field.

In short, they do work WITH you if you are actively doing the work required to elevate your energy.