Unfortunately, due to the unique, one of a kind nature of Gilded Grotto pieces, we can not be held responsible for stolen packages, lost packages, delayed packages, or packages delivered by USPS to an incorrect address. In the event that your tracking information indicates your package has been “delivered”, but it is nowhere to be found, follow these steps BEFORE contacting us:
Take a deep breath…….deeper……..deeper…. okay you’re ready now.
Contact your local post office IMMEDIATELY. The sooner the better.
Ask roommates, relatives, and anyone else with access to your home if they may have taken your package in.
If you live in a multi unit home with 1/2 or quarter address numbers, double check with your neighbors to see if the delivery courier may have delivered it at their address by mistake.
If you have gone through all the steps listed above and still have not located your parcel, contact us at firstname.lastname@example.org
If you received your item and it was damaged in transit, you can email us at email@example.com and we will do our best to address and resolve the issue.