Important Grotto Information

Every Grotto creation is wearable art and should be worn with love and care.Once in your possession, you are responsible for the safety and wear and tear of your piece.

Care

  • Crystals may be fragile and can crack or break if they come into contact with any hard surface.
  • Hold necklaces near to you when bending to avoid hitting hard surfaces
  • Avoid getting sculpted pieces wet. Take sculpted jewelry off when showering, exercising, or swimming.

Repairs

* If a sculpted piece breaks, cracks or chips, repairs may be made on a case by case basis.

If the item was purchased within the last 2 months and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 2 months ago, there is a 20% repair fee.
There are no replacements , repairs, or exchanges offered for jewelry with broken STONES.
All sales are final.

Exchanges

The Grotto gladly accepts exchanges within 4 days of delivery. To request an exchange, please email support@gildedgrotto.com.
*Exchanges are considered on a case by case basis. If your request is approved. Safety of the piece during return shipment and Shipping costs are the customers responsibility. Items should be in resaleable condition, unworn, free of any damages, and returned in original packaging. Return shipping labels are not provided for returns, and all exchanges are subject to a 10% restocking fee.
Please note that all custom orders, sale items are final sale and may not be returned or exchanged.
If for any reason you received your item and it was damaged in transit, you can email us at support@gildegrotto.com and I will do my best to resolve the issue.

Shipping

Please be sure to read the shop policies each product listing thoroughly. If you have any questions or concerns prior to completing your purchase, please feel free to contact me at help@gildedgrotto.com.

Orders ship out every Tuesday and Friday, but in some instances, it may take up to one week. If you absolutely have to have your beloved item sooner, please contact me before purchasing so we can determine if It is possible and we can make the necessary arrangements
Orders re-shipped via USPS First Class Priority Mail, package insurance, and signature confirmation add-on's are available for an additional fee for domestic purchases.
The seller will not be held responsible for items lost or damaged during delivery
Please be sure to check and double check your shipping address during check out.

International Shipping

International shipping times may vary, so please allow 2-6 weeks for delivery. any fees or taxes associated with international shipping are the responsibility of the buyer. Please research your country’s customs regulations before making your purchase, as some countries restrict the import of jewelry. the seller will not be held responsible for items that may be held up by customs. Unfortunately, we are unable to track international shipments with USPS First Class.